5 Industry Practices for an effective Workforce Management System
The main goal of Workforce Management System is to provide call centres the benefits of their operations and also ensure optimum customer service. Ideally, it…
Center of Excellence Roles
Be a Design Thinker – Learn Design Thinking described by Tim Brown
I am a 2.5 years old employee to InfoSys. Currently I am working as an active member of Center of Excellence (CoE). In daily basis…
Center of Excellence (CoE) primary Roles and Responsibilities
In an Organization Center of Excellence (CoE) is refer to a Team or Group of peoples who works in a Specific area to drive business…