In an Organization Center of Excellence (CoE) is refer to a Team who works in a Specific area to drive business or to improve Customers satisfaction. In the matter of Academy Center of Excellence is nothing but the Research & Development team. In general I can say Center Excellence is the group of people who resides inside the System to make the movement easier. During a team is working for some customer it must the team will not get sufficient time to learn or research new things to flow with market updates. In the result after a year team will stay back from the latest technologies. Which will cause loss in Business. To avoid that CoE is effectively helpful.
Let’s talk about an IT Company, where there is a department for UI Developers. Developers are working day & night to meet the customers requirements. In the mean while company is thinking how to keep update the resources to meet the feature demand. That’s why CoE. In this scenario CoE has its responsibility to take care of Technical Trainings, Guidance for the employees, Support & Governance. The major responsibility of Center of Excellence is at any point of time if a Customer demand some thing new employees need to meet the requirements.
Center of Excellence Roles and Responsibilities
Stay Update & Keep Update
In your Organization if you are an active member to Center of Excellence stay update with your area of expertise. Keep learning everyday. Check with latest technologies & How it can help your employees to improve business. In case you found any updates that can help your team to produce more quality outputs share it to your team members. Conduct training programs in between to improve knowledge base for your employees. During you research if you found any link which is useful for your team members share it with them. Let them learn, learn & learn…
Be active in Problem Solving Skills
Many time it happens to meet the customer requirements team suffers with difficulties. In this case as a member of CoE you have to render your best problem solving skills. Depending upon the problem search in Google to find out a solution. In case Google is unable to provide you correct solutions go to the related forums & share the problems. If required take help of your seniors. Finally if the problem is not able to shut out find best alternatives. Don’t leave the team to suffer without you.
Show them the way
To have a successful project development planning & strategies are the keys. Focus on the areas how to improve the architecture which can make your team more productive. Use your experiences to improve Standards, methodologies, tools & knowledge repositories. Motivate your team & make them dedicated to their work area.